Privacy Policy - Charm Custom Designs

Last Updated: Aug 2025

Effective Date: Aug 2025

Introduction

At Charm Custom Designs, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us in any way.

By using our website or services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, do not use our services.

Information We Collect

Personal Information You Provide

We may collect personal information that you voluntarily provide to us, including:

Contact Information:

Name
Email address
Phone number
Mailing address
Company/organization name

Project Information:

Design requirements and specifications
Project descriptions and goals
Timeline and budget preferences
File uploads and design materials

Business Information:

Industry type
Company size
Project history with us
Communication preferences

Payment Information:

Billing address
Payment method details (processed securely through third-party payment processors)

Information Automatically Collected

When you visit our website, we may automatically collect certain information, including:

Technical Information:

IP address
Browser type and version
Operating system
Device information
Time zone setting
Browser plug-in types and versions

Usage Information:

Pages visited on our website
Time spent on pages
Links clicked
Search terms used
Date and time of visits
Referring website addresses

Cookies and Tracking Technologies: We use cookies and similar technologies to enhance your experience. See our Cookie Policy section below for more details.

How We Use Your Information

We use the information we collect for the following purposes:

Service Delivery

Process and fulfill your custom printing orders
Provide quotes and project estimates
Communicate about your projects and orders
Deliver completed products and services
Handle customer service inquiries and support

Business Operations

Maintain and improve our website and services
Process payments and manage billing
Manage customer accounts and relationships
Conduct quality control and customer satisfaction surveys

Marketing and Communications

Send project updates and order confirmations
Provide information about our services and promotions
Send newsletters and marketing communications (with your consent)
Respond to inquiries and customer service requests

Legal and Security

Comply with legal obligations and regulations
Protect against fraud and unauthorized transactions
Enforce our terms and conditions
Resolve disputes and troubleshoot problems

How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:

Service Providers

We may share information with trusted third-party service providers who assist us in:

Payment processing
Website hosting and maintenance
Email marketing services
Shipping and delivery services
Analytics and website optimization

These service providers are contractually obligated to protect your information and use it only for the services they provide to us.

Business Transfers

In the event of a merger, acquisition, or sale of our business, customer information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your information.

Legal Requirements

We may disclose your information if required by law, regulation, or legal process, including:

Compliance with court orders or subpoenas
Protection of our legal rights and property
Investigation of potential violations of our terms of service
Protection of the safety and security of our users and the public

With Your Consent

We may share your information for other purposes with your explicit consent.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

Secure Socket Layer (SSL) encryption for data transmission
Secure servers and data storage systems
Access controls and authentication procedures
Regular security assessments and updates
Employee training on data protection practices

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.

Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Specifically:

Project Information: Retained for the duration of the project and for 7 years thereafter for business records and warranty purposes
Customer Account Information: Retained while your account is active and for 3 years after account closure
Marketing Information: Retained until you unsubscribe or request removal
Website Usage Data: Typically retained for 2 years for analytics purposes

When we no longer need your information, we will securely delete or anonymize it.

Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

Access and Correction

Request access to the personal information we hold about you
Request correction of inaccurate or incomplete information
Request a copy of your information in a portable format

Deletion and Restriction

Request deletion of your personal information (subject to legal retention requirements)
Request restriction of processing in certain circumstances
Object to processing based on legitimate interests

Marketing Communications

Opt out of marketing emails by clicking the unsubscribe link in any email
Contact us to update your communication preferences
Choose which types of communications you wish to receive

Cookies and Tracking

Adjust your browser settings to refuse cookies
Use browser tools to delete existing cookies
Opt out of analytics tracking where available

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

Cookie Policy

What Are Cookies

Cookies are small text files stored on your device that help us provide and improve our services. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain until deleted or expired).

Types of Cookies We Use

Essential Cookies: Required for basic website functionality, including:

Maintaining your session as you navigate the site
Remembering items in your quote request
Enabling security features

Analytics Cookies: Help us understand how visitors use our website, including:

Google Analytics (anonymized data)
Page view statistics
User behavior patterns
Website performance metrics

Marketing Cookies: Used to deliver relevant advertising and track campaign effectiveness:

Social media platform cookies
Advertising network cookies
Conversion tracking pixels

Preference Cookies: Remember your choices and personalize your experience:

Language and region preferences
Display settings
Previous form entries

Managing Cookies

You can control cookies through your browser settings. Note that disabling certain cookies may limit website functionality.

Third-Party Links and Services

Our website may contain links to third-party websites or integrate with third-party services. This Privacy Policy does not apply to these external sites or services. We encourage you to review the privacy policies of any third-party sites you visit.

Third-Party Services We May Use:

Google Analytics for website analytics
Social media platforms for marketing
Payment processors for secure transactions
Shipping companies for order delivery
Email service providers for communications

Children's Privacy

Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we discover that we have collected information from a child under 13, we will promptly delete such information.

International Data Transfers

If you are located outside the United States, please note that your information may be transferred to, stored, and processed in the United States where our servers are located and our service providers operate. By using our services, you consent to this transfer.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by:

Posting the updated policy on our website
Sending an email notification to registered users
Providing notice through our services

The "Last Updated" date at the top of this policy indicates when it was last revised. Your continued use of our services after any changes constitutes acceptance of the updated policy.

State-Specific Privacy Rights

California Residents (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act, including:

Right to know what personal information is collected
Right to delete personal information
Right to opt-out of the sale of personal information (we do not sell personal information)
Right to non-discrimination for exercising your privacy rights

Other State Laws

Residents of other states may have additional privacy rights under applicable state laws. Please contact us for more information about your specific rights.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Charm Custom Designs

Email: privacy@charmcustomdesigns.com

Phone: (860) 402-4307

Privacy Officer: Elloise Clarke

We will respond to your inquiry within 30 days of receipt.

Consent

By using our website and services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your information as described herein.

Last Updated: Aug 2025

Effective Date: Aug 2025

This Privacy Policy is part of our Terms of Service and should be read in conjunction with those terms.